We have a 2003 Taurus that is used for short drives to the grocery store etc and it is vital that it is a dependable ride. I had taken it for an oil change and the service professional was kind enough to point out that the power steering pump was going out on the vehicle. I stopped in at Master Car Care and consulted with Wally on the repair. I left a deposit and Wally ordered the part which he had the next day so I made an appointment to drop the car off with his assurance the car would be ready the same day. The day I drove the car to the shop I noticed the battery light was on and the brakes were making a noise that sounded like metal (I do not drive the car, it is a family member's). When I dropped off the car I asked Wally if they would also have time to address these issues and still be able to get finished. Much to my delight, he said yes. Wally called around 5 to say the car was ready! I want to add that there were many opportunities with these repairs to make them much more costly to us, but Wally was honest and had great integrity and only performed the repairs that were needed. Thanks Master Car Care!!
We really appreciate your great review. We do believe that honesty is the best policy and work hard towards repairing your vehicle and making sure that you are safe. We are happy we gained your trust and look forward to continue to serve you. Look forward to seeing you on your next visit. Have a wonderful day.
- Full Service Master Car Care, LLC.